Reservation

• How does payment work?

  We accept credit cards (VISA, Master, Amex, JCB and Union Pay), cash, bank transfer. For non-refundable bookings, full prepayment is required. We will charge the given credit card for the full rental once the booking is made. For the regular booking, we will place an pre-authorization hold (equivalent to 1-night stay) on the given credit card to serve as guarantee of the reservation. The room rental and deposit is to be settled upon check-in.

• What if I wish to pay by cash?

  For non-refundable bookings, please still provide us with your credit card to secure your reservations. Please also inform our staff that you wish you pay by cash and we will place an pre-authorization hold on your credit card until full charges are settled. For regular bookings, we will hold the given credit card for 1 night rental as guarantee. Guest can settle the deposit and rental upon check in by cash.

• What if I don’t have credit card, how can I make the booking?

  If you are in HK, please come to hotel for payment settlement. If you are overseas, you may settle charges via wire transfer and at the same time we will need your credit card details to serve as guarantee of payment. Pre-authorization hold will be released once the payment is received.

• Can I use my friend’s credit card to make a booking?

  The authorized credit card used for payment during booking procedure is required to be presented physically during check-in process for verification. Failure to comply with this requirement will render the reservation invalid and may result in the forfeiture of the prepayment

• Can I book a room for special event e.g. wedding/ birthday party / photo shoot?

  Yes. Guests are required to contact hotel directly regarding the special activities and arrangement. Please note extra charges may apply.

• Can I leave my luggage before check-in or after check-out?

  Sure, we will be happy to keep your luggage at the hotel before check-in or after check-out. Please contact our Concierge in the lobby for details and arrangement. 

Rooms and Facilities

• How many people can stay in one room?

  Normal occupancy is 2 guests while our Family Suite can accommodate up to 2 adults and 2 children.

• Can I add an extra bed in the rooms?

   Extra bed is not available in our rooms

• What is check-in/check-out time?

  Standard check-in time is 2 pm and check-out is 12 pm. If an early check-in or late check-out is required, please contact our Reservations for the possible arrangements.

• Do you allow pets in the hotel?

  Unfortunately no pets are allowed in the hotel.

• Do you have baby cots?

  We do have baby cots available and are subject to availability upon check-in.

• Where and what time do you serve breakfast?

  Breakfast is served at Kitchen Savvy, 1/F from 7:30am to 10:30am daily

• How many restaurants and bars do you have and what are they?

  We have 2 amazing restaurant and wine bar. Kitchen Savvy, serving European-inspired cuisine and Muse Wine Bar. Please visit www.hotelstage.com/dining/ for details

• Is vegetarian and/or special dietary cuisine available in the restaurants?

  A selection of vegetarian dishes is available and we can cater to most of the diet with prior notice.

• Is room service available?

  Room service is not available at the hotel. Feel free to come visit our restaurant Kitchen Savvy during your stay with us.

• Is there a safety deposit box available at the hotel?

  There is a safety deposit box in every guest room.

• Do you have connecting rooms?

  Yes we do. To reserve both rooms kindly make your request known during the booking process.

• Do you have a gym?

  Sure. On 2/F the end of the hallway you will find our 24-hour Fitness Room on your right.

• Is my Identification or Passport required at check in?

   Yes we require either a valid passport or Hong Kong ID for all hotel check-ins. You may also bring along your confirmation letter if available.

• What is the minimum age requirement to check into a guest room?

  The minimum age is 18.

• Do you allow smoking on property or in your Guest Rooms?

  No smoking in any guest rooms and inside hotel premise.

Location

• How do I get to Hotel Stage?

  It’s easy. Please go to Location for more details on travelling to Hotel Stage

• What is the closest MTR station?

  The nearest MTR station is Jordan Station, only 3 minutes walking distance from the hotel. Walk out from Exit B2 and turn left onto Chi Wo Street. Keep walking along Chi Wo Street for approx 3 minuntes and Hotel Stage is located on your left.

• How far is the hotel from the downtown shopping areas?

  We are already in downtown area. The largest shopping centre is Harbour City and is approx 20mins on foot

•  Are there any bars or restaurants nearby?

  Yes, there are a multitudes of choices in Jordan from street food to authentic local cuisine. Please ask our staff any time or go to (link - explore the food) for a quick glance.